Shipping POLICY

Last Updated: July 27, 2026

Thank you for shopping with Zerofeel! We aim to provide you with the best possible service, whether you’re shopping locally in the UK or internationally. Please read the following information about our shipping terms.

Order Processing

We process orders within 5 business days (excluding weekends and holidays). Delivery times may vary based on your location and customs processing.

Need Help at Checkout?

If you're having trouble checking out due to a technical hiccup, a high order value, or because we don't currently ship to your country, please contact us at luke@zerofeel.co.uk, and we will see what we can do.

Shipping Costs & Delivery Speeds

We ship globally using trusted standard and express carriers. Exact rates vary by destination, weight, and the service selected; you can view final shipping options at checkout.

• United Kingdom: 1–3 business days (Royal Mail / Express Courier)

• USA & Canada: 1–3 business days via DHL Express

• Australia & Asia: 3–5 business days via DHL Express

• Europe: 3–5 business days

• Rest of the World: 3–7 business days

Note on Preorders:

For select preorders, shipping fees and transit protection are quoted and invoiced separately once units are ready for dispatch.

Free Shipping Thresholds

We offer Free Shipping on qualifying orders over the following amounts:

• UK: £80

• Europe: N/A

• USA: N/A

• Asia: N/A

• Rest of the World: N/A

Signature & Transit Protection Requirements

High-value orders (including FR-D7 units) are shipped with a Mandatory Direct Signature Requirement upon delivery.

• Signature Policy: Recipient signatures cannot be waived or modified during transit.

• Insurance Notice: Waiving or requesting an "Unattended Delivery / Leave in Safe Place" option via carrier portals voids third-party transit insurance coverage for loss or theft.

Customs Duties, Import Taxes & Regulations

For international shipments outside the UK, local VAT, GST, customs duties, or brokerage charges may apply upon arrival.

• These charges are determined by destination customs authorities and are the sole responsibility of the customer.

• Fees are paid directly by the customer to the courier before package release.

• Duties and taxes are not included in your order total, and we cannot predict or control these costs.

If you are unsure about potential customs fees, we recommend checking with your local customs office before placing your order.

Preorders

All pre-orders require upfront payment. Once we have ordered the item from our supplier on your behalf, the order cannot be cancelled. Your item will be shipped once it arrives with us, as stated on the product listing.

Missing or Delayed Packages

If your package is delayed or lost in transit, please contact us at luke@zerofeel.co.uk, and we will assist in tracking down the issue. Once a parcel is marked as delivered, we will assist in investigating any delivery issues with the courier.

Returns & Exchanges

• Right to Cancel: UK customers have the right to cancel their order within 14 days of receiving their goods. Once cancellation is requested, items must be returned to us within 14 days.

• Condition: Returned items must be unused, unwashed, and in their original packaging.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is faulty. Refunds will be issued within 14 days of receiving the returned item.

• Exchanges: We do not offer exchanges. Please refer to our size guide and product descriptions carefully before placing your order.

• Defective Items: If you receive a defective item, please contact luke@zerofeel.co.uk so we can arrange a repair, replacement, or refund within 30 days of receiving the goods, in line with UK consumer law.

Thank you for supporting Zerofeel.